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Terms & Conditions

Welcome to Strong Again, a hybrid physiotherapy and coaching service designed to help women rebuild strength with confidence. By booking any session or package, you agree to the following Terms & Conditions:

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1. Booking & Cancellation Policy

  • All cancellations must be made at least 12 hours before the scheduled session time.

  • Cancellations or rescheduling within 12 hours will incur $50 fee for core collective sessions

  • All cancellations or changes must be made via WhatsApp only for proper tracking and confirmation.
     

additional slots are available upon request​
 

 

2. Payment Policy – Single Sessions

  • Payment for single, pay-per-session appointments must be made on the day of the session.

  • Payment is made through paynow/QR code provided during the session.

  • Invoice will be provided once payment is received

  • Invoice provided can be used for insurance claims

 

 

3. Payment Policy – Packages

  • Packages may be paid full or using a 2-part split payment option.
     

    • First payment: Due before the start of your first session.

    • Second payment: Due when you begin the mid-point session of your package.
       

  • All payments must be completed on time for sessions to proceed.

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4. Refunds

  • Packages must be used within the year

  • Refunds for packages bought only for valid reason (ie leaving country)
     

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5. Session referral

  • STRONG packages may be used for spouse/friend/relative/family only if they are receiving treatment for the first time

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6. Responsibility & Safety

  • Clients must inform the physiotherapist of any changes in health, injury, or medical condition.

  • All guidance provided is personalised and clients are responsible for communicating discomfort or concerns during sessions.

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7. Communication

  • Official communication, including scheduling changes, is conducted via WhatsApp.

  • Responses will be within reasonable working hours.
     

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8. Consent

By signing up, you acknowledge that your participation in exercise or physiotherapy sessions is voluntary, and you consent to the assessment and treatment provided by your physiotherapist.

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